Mayor Craig A. Moe wants residents and businesses aware that the moratorium on disconnection of public utility services ends today, October 1, 2020, and BG&E has been in touch with his office to provide information on options available to customers to help manage their bills.
Although the Public Service Commission has permitted Maryland utilities to issue turn-off notices on October 1st, utilities will be provide a minimum 45-day window for customers to coordinate payment arrangements with their call center and/or apply for assistance. Their customer contact center is committed to assisting every customer through these troubling times.
The most important step that residential customers who are not current on their BGE bill can take is to contact BGE at 1.800.685.0123 and visit BGE.com/assistance as soon as possible. Customers should NOT wait until they are in crisis to contact BGE.
Additionally, BGE customers can apply for energy assistance through the Maryland Department of Human Services, by contacting their Local Energy Assistance Office, or by calling the Office of Home Energy Programs at 1-800-332-6347. BGE customers who have completed the energy assistance process with the State can also apply for further assistance with the Fuel Fund of Maryland.